PRODUCT

FEATURES

MAXIMUM WEIGHT

Letters

•          For personal correspondence and business communications

•          No compensation payable

500 grams

Printed Matter

•          For books, magazines and newspapers and other printed material

•          No compensation payable

Airmail 2kg

Surface 5kg

Packets

•          For letters above 500g and sending small gifts and goods of low value

•          Requires simplified Customs declaration C1

•          No compensatio payable

•          Maximum Dimensions:  Combined length and girth:  900mm Any one dimension:  600mm

2kg

Parcels

•          For items over 2kg (except Surface Printed Matter)

•          Requires full Customs declaration CP3

•          Receipt  issued on acceptance

•          Compensation covers damage and loss

                = $150 maximum for damage

                = $150 plus postage maximum for total loss

•          Maximum Dimensions:  Combined length and girth:  2.0 metres

Any one dimension:  1.05 metres

20 kg

EMS                (Express Mail Service)

•          Priority service for documents and parcels

•          Only available to 5 destinations at this time

•          Money back guarantee on delivery performance

•          Compensation up to $100 against damage or loss

•          Signature of recipient collected

•          Requires customs declaration CP3/C1

•          Simple consignment note

Remember:  Parcels containing items of commercial value may require an export invoice giving a clear description of the goods, quantity, value and country of origin.  The sender and recipient must be identified.

Compensation Exclusions

Please note compensation is not payable on the following:

•          Inadequately packaged items

•          Cash, bank notes, coins, currency notes, deeds and travellers cheques

•          Negotiable instruments and securities and bearer securities

•          Bullion, precious metals, precious stones or gems, jewellery, watches, trinkets or antiques

•          Consequential loss

•          Fragile items, items containing liquids, semi-liquids, perishables, or articles by their nature liable to damage

•          Unlawfully posted items

•          Where there has been neglect on the part of the sender

•          Any event following delivery

•          Any claim for loss or damage lodged more than 6 months after the item was sent.